Frequently Asked Questions

Got questions? We've got answers! Below you'll find answers to the most common questions about ordering, shipping, and returns at Qastak.

Shipping & Delivery

Q: How long will it take to get my order?
A: Orders are processed within 1–2 business days. Delivery usually takes 3 to 5 business days nationwide.

Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email or SMS so you can monitor your shipment status in real time.

Orders & Payments

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), Direct Bank Transfer, EasyPaisa, JazzCash, and Debit/Credit Cards.

Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel your order, please contact us within 2 to 4 hours of placing it. Once the parcel is dispatched, we cannot cancel it.

Returns & Refunds

Q: What is your return policy?
A: We offer a 7-day return and exchange policy for unused and undamaged items in their original packaging.

Q: What if I receive a damaged or wrong product?
A: If your parcel arrives damaged or incorrect, please message us on WhatsApp or Email within 24 hours with photos/videos, and we will replace it free of cost!